📦 Privacy & Packaging
1. Kya parcel dekh kar kisi ko pata chalega ki andar kya hai?
Bilkul nahi. Fiiora par aapki privacy hamari sabse badi priority hai. Aapka order 100% plain, unbranded aur tamper-proof brown/black packaging mein deliver kiya jata hai. Box ke upar na toh ‘Fiiora’ likha hota hai aur na hi product ka naam (jaise lingerie ya sex toy). Delivery boy ko bhi nahi pata hota ki andar kya hai.
2. Billing statement (Bank Account) par kya naam show hoga?
Aapke bank statement ya credit/debit card bill par ‘Fiiora’ ya kisi adult product ka naam show nahi hoga. Ek completely neutral aur discreet company name show hoga, taaki aap bejhijhak payment kar sakein.
🚚 Shipping & Delivery
3. Delivery mein kitna samay lagta hai?
- Metro Cities: 2 se 4 working days.
- Rest of India: 4 se 7 working days.Jaise hi aapka order ship hoga, aapko tracking link mil jayega jahan se aap check kar sakte hain.
4. Kya Cash on Delivery (COD) available hai?
Haan, hum pure India mein Cash on Delivery (COD) ki suvidha dete hain. Aap product milne par delivery agent ko cash ya UPI se pay kar sakte hain.
👗 Products & Sizing
5. Mujhe apna sahi size kaise pata chalega?
Har naughty dress aur lingerie ke product page par ek detailed Size Chart diya gaya hai. Hum recommend karte hain ki aap order karne se pehle apna size verify kar lein. Agar koi confusion ho, toh aap hamari team se chat par help le sakte hain.
6. Kya aapke toys aur apparel sensitive skin ke liye safe hain?
Haan, hamare saare products premium aur high-quality materials se bane hain. Hamare adult toys 100% body-safe, medical-grade silicone/ABS se bante hain aur dresses ka fabric skin par super gentle aur comfortable hota hai.
🔄 Returns & Cancellations
7. Kya main product ko return ya exchange kar sakta/sakti hoon?
Hygiene aur health regulations ke mutabik, intimate apparel (lingerie/dresses) aur adult toys ko open karne ke baad return ya exchange nahi kiya ja sakta.
Agar aapko koi damaged, defective ya galat product deliver hua hai, toh delivery ke 48 ghante ke andar hume support@fiiora.com par unboxing video/photo ke sath contact karein, hum free replacement denge.
8. Main apna order cancel kaise karoon?
Aap order lagane ke baad use tab tak cancel kar sakte hain jab tak wo hamare warehouse se ship (dispatch) nahi ho jata. Ship hone ke baad cancellation possible nahi hoga.
📞 Customer Support
9. Agar mujhe koi doubt ho toh main kisse baat karoon?
Aap hamari private support desk par kabhi bhi reach out kar sakte hain. Hamari team completely professional aur judgment-free hai:
- 📧 Email: official.fiiora@gmail.com
- 💬 WhatsApp Chat: +91 9259301971 (Mon-Sat, 10 AM – 7 PM)