At Fiiora, we take the hygiene and safety of our customers with the utmost seriousness. Because our products include intimate apparel, naughty dresses, and adult pleasure tools, we maintain a strict hygiene policy.

Please read our guidelines carefully before initiating a return or replacement.

1. Non-Returnable Products (Hygiene Policy)

Due to health, safety, and sanitary regulations, the following products cannot be returned, exchanged, or refunded once the original packaging or seal has been opened or tampered with:

  • All types of adult toys and pleasure tools.
  • Intimate apparel, lingerie, and specific naughty dresses that come into direct contact with skin.

Note: We recommend checking our size charts carefully before making a purchase. If you have any doubts regarding sizing or product usage, feel free to contact our support team before opening the product seal.

2. When is a Return or Replacement Applicable?

We will gladly offer a free replacement or a full refund only under the following circumstances:

  • Damaged or Defective Items: If the product has a manufacturing defect or does not turn on/function properly upon arrival.
  • Incorrect Product Received: If you received a completely different product, size, or color than what you ordered.

3. How to File a Claim (Within 48 Hours)

If your product is damaged, defective, or incorrect, you must report it to us within 48 hours of delivery.

  • Step 1: Email us at official.fiiora@gmail.com or WhatsApp us at +91 9259301971.
  • Step 2: Provide your Order ID along with a clear photo or a short unboxing video showing the defect or the wrong item.
  • Step 3: Our quality team will review your request within 24–48 hours. Once approved, we will arrange a reverse pickup at no extra cost to you.

4. Refund Process

Once your return is picked up and reaches our warehouse, it undergoes a strict quality inspection.

  • Approved Returns: If the item is confirmed defective or un-opened/wrongly sent, your refund will be processed.
  • Prepaid Orders: The amount will be credited back to your original payment method (Credit card, Debit card, UPI, Net banking) within 5–7 working days.
  • Cash on Delivery (COD) Orders: You will need to provide your bank account details or UPI ID, and the refund will be credited within 3–5 working days after approval.

5. Discreet Return Pickups

Even during reverse pickups, your privacy is fully protected. Our courier partners will collect the item in a 100% plain, unmarked secure bag. No details about the brand name or product inside will be visible to the delivery agent.

Need help?

If you have any questions regarding your order or this policy, reach out to our private support desk:

  • 📧 Email: official.fiiora@gmail.com
  • 💬 WhatsApp: +91 9259301971
Scroll to Top